We're looking for an outgoing Customer Support team member to join our product team. An opportunity to immerse yourself in a fast-paced, fluid, and friendly work environment.
We're taking youth sports communication to the next level, designing delightful experiences, and growing quickly. Our plans for the upcoming years are big, and we'd love for you to join us on our journey. We have two offices in Sweden (Stockholm and Örebro), but also a strong remote work culture. We prefer you work at our Stockholm or Örebro office, however, in some cases working remote is okay.
Our goal is to build a team for the long run. We look for people that match the inclusiveness of our product and the diversity of its users. Your personality and values are every bit as important to us as your skills and experience.
Who we are
Heja is the home where youth sports teams grow together. It's where they coordinate their activities, where they chat and where they share photos, moments and memories.
The Heja team are passionate about the positive impact team sports have on young people, and the world: from building lasting friendships and encouraging healthy lifestyles, to bridging cultures. Our vision is that young people everywhere should have access to team sports and its benefits.
Heja first launched in 2017. In just over two years we've grown to over 600,000 users with sports teams in the US, UK, Australia, New Zealand, among others.
In that time, Heja has raised $2.8 million and is backed by industry leaders and renowned VCs, including Luminar Ventures, Max Ventures, Inbox Capital (Mysql, Min Doktor, Fishbrain, Barnebys), Bonnier Ventures, and Caroline Ingeborn (Toca Boca). Read more on Di Digital (Swedish).
About the position
You'll join our growing team that deals directly with our users. We help them get started, answer questions in real-time and problem solve. This is a Native English-speaking position as you will be chatting daily with our users via the Intercom platform.
We believe that you'll succeed in this position if you're an outgoing, optimistic, and open-minded individual who loves to help people.
Your schedule will be fairly flexible, working whenever it fits you. At the start, it will be around 15-20 hours a week, but we'd like to see you being able to work more during next year.
Expected but not required:
- Excellent communication skills
- Previous customer support experience
- Strong knowledge in digital products
- A "Can-do" attitude and desire to help people
We believe that a conversation is better than a CV. So please write us a short introduction about yourself. How would you describe yourself, what your interests are, and previous experiences, and we'll get back to you.
We will schedule two interviews. In the first interview, you will meet colleagues in the support team. The second and final interview will be with our CEO, Mikael Blix, and will focus on your values and our company values.