Customer Support (Part-time)

We're looking for an outgoing Customer Support team member to help us. Join our growing team and take youth sports communication to the next level.
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We’re excited to expand our support team at Heja. We’re looking for a service-minded person with strong English writing skills. You should be a fast learner eager to work in an exciting, fast-paced startup environment.

We're taking youth sports communication to the next level, designing delightful experiences, and growing quickly. Our plans for the upcoming years are big, and we'd love for you to join us on our journey. We have two offices in Sweden (Stockholm and Örebro), but a strong remote work culture.

Who we are 

Heja is the home where youth sports teams grow together. They coordinate activities, chat, share photos and videos and create memories. 

The Heja team is passionate about the positive impact team sports have on young people and the world: building lasting friendships and encouraging healthy lifestyles, to bridging cultures. Our vision is that young people everywhere should have access to team sports and their benefits.

Heja first launched in 2017. In just over two years, we've grown to over 600,000 users with sports teams in the US, UK, Australia, and New Zealand. 

In that time, Heja has raised $2.8 million and is backed by industry leaders and renowned VCs, including Luminar Ventures, Max Ventures, Inbox Capital (Mysql, Min Doktor, Fishbrain, Barnebys), Bonnier Ventures, and Caroline Ingeborn (Toca Boca). Read more on Di Digital (Swedish).

About the position

We’re excited to expand our support team at Heja. We’re looking for a service-minded person with strong English writing skills. You should be a fast learner eager to work in an exciting, fast-paced startup environment.


The work is mainly to help handle incoming support requests from 100,000 sports teams who use our app around the world. That includes helping coaches, players and team parents get started on Heja and solving users’ unexpected issues with our team of engineers. Even handling sales of the premium version of our app.


All communication with our users is in written English.

The position is initially around 15 hours a week, with flexible working hours and remote work possibilities. Preferably you’re based in or close to Stockholm.

 

Recruitment process

A CV isn't required. Your application should include a short introduction of yourself, previous work experience, prior English background, and current occupation (studying, working extra, etc.).

We will schedule two interviews. In the first interview, you will meet colleagues in the support team. The second and final interview will be with our CEO, Mikael Blix.

Salary and benefits will be negotiated.

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Folkungagatan 122
116 30 Stockholm Directions View page

Perks and Benefits

With an eye for details and a lot of love we've made our office to our second home. A place to enjoy, find inspiration through and have fun together. We also make sure to travel together at least twice a year 🏖

  • 📃 Stock option plan

    We want our team to be part of our journey and therefore offer a stock option plan for all full-time employees.

  • 🚴‍♀️ Health & Pension

    A good pension plan as well as 4000 SEK every year to pay for things like working out and massage. Great desks, office chairs and ergonomic equipment are essential for your health.

  • 💻 Equipment

    We provide a phone of your choosing together with a generous phone plan and of course, you choose your own hardware setup.

  • 🕙 Working hours & Freedom

    Join early or work late, you choose. It's your responsibility to make sure that you are efficient and don't lose momentum with the team. We work hard but also cherish life-work balance.

Already working at Heja?

Let’s recruit together and find your next colleague.

email
@heja.io
  • Adam Pilkington
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